Terms & Conditions

Effective Date: 12/11/2025

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the website and services provided by
Compass Marketing Agency (“we,” “our,” or “us”). By accessing our website, engaging in
consultations, or contracting with us for services (including, but not limited to Social Media
Marketing, SEO, Website Design, and Video Production), you agree to be bound by these Terms.

2. Services Provided

• Branding & Design: Logo creation, color palette consultation, and brand style development.
• Social Media Marketing (SMM): Content strategy, creation, posting, and community management.
• Search Engine Optimization (SEO): On-page, off-page, and technical SEO strategies.
• Website Design: Development using Wix, Squarespace, and WordPress.
• Video Production & Editing: Visual content for web and social platforms.
• Marketing Strategy Consultation: Advisory services via online meetings or other channels.

The specific scope of work, timelines, and fees will be outlined in a separate written agreement
(“Service Agreement”). In case of conflict, the Service Agreement shall prevail.

3. Client Responsibilities

• Provide Timely Information: All necessary materials, access, and data must be provided promptly.
• Review and Approval: Failure to respond within 3 business days constitutes approval.
• Account Access: Client is responsible for maintaining account security.

4. Fees and Payment

• Pricing: Detailed in the Service Agreement.
• Invoicing: Issued per agreed payment schedule.
• Payment Terms: Invoices are due within 7 days of receipt.
• Ad Spend & Third-Party Costs: Paid solely by the Client unless otherwise stated.

5. Intellectual Property

A. Client Ownership

The Client retains ownership of all materials provided. Upon final payment, the Client owns all
rights to the final deliverables created specifically for them.

B. Agency Ownership

Compass Marketing Agency retains ownership of all pre-existing materials, internal tools,
methodologies, and frameworks. We reserve the right to display completed work in our portfolio
unless otherwise agreed in writing.

6. Confidentiality

Both parties agree to keep all non-public and confidential information strictly confidential,
including business models, financial data, and strategies.

7. Termination

A. Termination by Either Party

Either party may terminate the agreement with 15 days written notice via official email.

B. Immediate Termination

Compass Marketing Agency may terminate immediately in case of non-payment or material breach.
Outstanding invoices must be paid within 7 days or additional fines may apply.

8. Refund Policy

• Full Refund Before Work Commences: Only if cancellation occurs before any work begins.
• Three (3) Business Day Grace Period: Applies if no work has commenced.
• Work Commenced Defined: Includes kickoff meetings, resource allocation, or research.
• No Refund After Work Commences: All payments become non-refundable.

9. Limitation of Liability

Compass Marketing Agency shall not be liable for indirect or consequential damages. Liability is
limited to the total amount paid for the specific service giving rise to the claim.

10. Governing Law

These Terms shall be governed by the laws of the State of Virginia and New Jersey, and applicable
federal laws of the United States.

11. Contact Information

Email: info@compass-agency.com
Phone: (202) 740-5973